G4S security guards handling personal details and making appointments for claimants!

The poor side of life

Well well well, they are at it again. G4S security guards are under the impression that they can handle claimants personal information. Of course they should not be doing this, as it breaches the data protection act, and neither should the DWP be allowing them to do so.
At Ashton under Lyne Jobcentre they seem to think that they can, and I suspect that this is the case in many more Jobcentres up and down the country. This security guard even felt it was his duty to make an appointment for a claimant, an appointment that didn’t exist. He did not tell the claimant that it wasn’t put on the system, so resulting in a wasted journey.
I will state again that G4S security guards are not allowed to do this. Only a designated employee of the DWP can do this. This breeches data protection laws. If they try this…

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